FAQs

Development by DDSHOPAPPS

  • General

  • What products do you offer?

    Cozy Decor offers a wide range of home decor products including furniture, lighting, rugs, wall art, and accessories. We strive to provide high-quality items that suit various styles and preferences.

  • How can I place an order?

    You can place an order through our website by browsing our product catalog, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

  • Do you have a physical store?

    We currently operate exclusively online to provide you with the best prices and a wide selection of products. However, local pickup is available at our Sydney headquarters for your convenience.

     

  • How can I stay updated on new products and promotions?

    Sign up for our newsletter to receive updates on new products, special promotions, and exclusive offers. You can also follow us on social media for the latest news and inspiration.

  • SHIPPING

  • What shipping methods do you offer?

    We offer various shipping methods including standard shipping, express shipping, and priority shipping to meet your delivery needs. The options available will depend on your location and the items ordered.

  • How much does shipping cost?

    Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address. You can view the shipping cost at checkout before completing your purchase.

  • Do you offer free shipping?

    Yes, we offer free standard shipping on orders over a certain amount. The minimum order value for free shipping will be displayed at checkout.

  • How long will it take to receive my order?

    Delivery times vary depending on your location and the shipping method chosen. Shipping typically takes 3-8 business days. You will receive an estimated delivery date at checkout.

  • Do you ship internationally?

    Yes, we offer international shipping to many countries. Shipping times and costs will vary depending on the destination. Please check the available options at checkout.

  • What should I do if I haven't received my order?

    If you have not received your order within the estimated delivery time, please contact our customer service team at [Customer Service Email/Phone Number]. We will assist you in locating your order.

  • Payment

  • What payment methods do you accept?

    We accept a variety of payment methods including:

    • Credit/Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay
    • Google Pay
    • Afterpay (for buy now, pay later options)

  • When will my credit card be charged?

    Your credit card will be charged at the time of purchase. You will receive a confirmation email once your payment has been processed successfully.

  • What should I do if my payment is declined?

    If your payment is declined, please check the following:

    • Ensure that all payment details are entered correctly.
    • Verify that your card has sufficient funds.
    • Check with your bank to see if there are any restrictions on your card. If the issue persists, try using a different payment method or contact our customer service team for assistance.

  • Are there any additional fees for using certain payment methods?

    We do not charge additional fees for using any of our accepted payment methods. However, your card issuer or payment provider may charge fees, so please check with them for any additional costs.

  • How can I contact customer service about payment issues?

    If you encounter any issues with your payment or have questions, please contact our customer service team on our contact page . We are available Monday to Friday from 9 AM to 5 PM AEST to assist you.

    Thank you for choosing Cozy Decor. We are here to ensure a smooth and secure payment process for your convenience.